QUESTIONS & ANSWERS

Questions about the order process

Can I also order wallpaper by telephone or by e-mail?

Of course. Please note the completeness of your data when ordering by email.

What should I do if I still have questions about my order?

Please send us an e-mail to support@wallprints.com or call us on business days between 08:00 and 17:00 at the number +49 741 92829806 . We will gladly answer your questions. For more information about how to contact us, please click here.

Why didn't I receive an order confirmation by e-mail?

We will always send you an order confirmation by e-mail after the order has been completed. If you do not receive an e-mail within a few minutes after the order is completed, it could be a technical problem or you may have a problem with your e-mail address. In this case, please contact our customer service.

What happens to my personal data?

Protecting your privacy is very important to us. Here we inform you in detail about the handling of your data.

Can I return my order?

The goods ordered at Wallprints.com are manufactured according to customer specifications or are clearly tailored to the personal needs of each customer. There is therefore no right of recall or return.

How do I proceed when I have a complaint?

Product defects or production defects are best communicated to us at support@wallprints.com. Document the defects if possible with pictures.


Questions about payment options

Can I order by invoice?

Yes, you can order by invoice.

Which credit cards are accepted?

We accept VISA and MasterCard. During the ordering process, you will be forwarded to Saferpay via a secure and encrypted connection. We do not have access to your credit card data.

Can I pay the invoice in a currency other than the one suggested?

The invoice currency depends on the address specified. The invoice must be paid in the currency indicated.


Questions about shipping

How much are shipping costs?

We ship your wallpapers free of charge.

When can I expect delivery?

Production time is usually 1 working day. On the following Wednesday, the wallpaper will be sent from Germany via DPD.

Can I check the status of a delivery?

After processing your order, you will receive a confirmation of shipment by e-mail with a shipment number. You can use this number to track the status of your shipment with the parcel service provider.

Can I send the wallpaper as a gift to another recipient?

You can specify a different delivery address. Gift wrapping is not yet available.

What can I do if the shipment is damaged?

Please check the product immediately for transport damage. The transport is sufficiently insured and your product will be replaced. Please contact us as soon as possible.


Questions about your pictures

How can I upload my own picture?

Here you can switch directly to the wallpaper configurator. In the configurator, simply click the "Select File" button and you can upload your image.

What formats are accepted?

You can upload JPG, TIFF and PNG files.

Are there restrictions on file size?

Your image should be at least 2 MB and maximally 500 MB.

Is the uploaded image checked for sufficient quality?

After upload, your image will automatically be checked for the number of pixels and for which print format is maximally possible. In addition, each file is checked by our graphic artists before printing. In case of doubt, we will contact you.

What happens to my uploaded image after production?

After production, we keep your file for four weeks. If the product is damaged or if a mistake is made during walling, we can immediately arrange for a new production run. After these four weeks, your pictures will be permanently deleted from our servers.


Questions about production

What is the resolution of my wallpaper?

Our printers are among the most advanced in the market and print at a resolution of 1200 ppi.

What are the characteristics of fleece wallpaper?

Fleece wallpaper is made of cellulose and textile fibers. This combination makes fleece wallpaper particularly sturdy and resistant. Our fleece wallpaper is air permeable with a matte surface coating and is free of PVC. Our fleece wallpaper is suitable only for indoor use.

What ink is the fleece wallpaper printed with?

We use latex ink for printing fleece wallpaper.

Can latex ink affect health?

Our latex ink is ecologically harmless and does not endanger health, since this new ink system is water-based and contains no solvents. The ink does not emit toxic fumes and is free from unpleasant odors. You can safely put your fleece wallpaper in your bedrooms and children's rooms.

What are the other positive qualities of latex ink?

Our latex ink is UV-resistant and makes the colors appear even brighter and more brilliant. The ink is not only water-repellent, but also has high durability since it is very robust and scratch-resistant.

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